Customer Support Sr. Associate

Avantor

Handling inbound customer inquiries
Processing purchase orders
Troubleshooting basic technical issues
The Customer Support Sr. Associate serves as a liaison to achieve customer satisfaction in every transaction

Job Summary

  • The Customer Support Sr. Associate serves as a liaison to achieve customer satisfaction in every transaction.
  • Employees are responsible for owning the customer request from initiation to conclusion while utilizing multiple complex systems.
  • Avantor offers a diverse, equitable, and inclusive culture with opportunities to contribute to life-changing science.

Matching Summary

The Customer Support Sr. Associate serves as a liaison to achieve customer satisfaction in every transaction.

Skills & Requirements

Must-have

  • handling inbound customer inquiries
  • processing purchase orders
  • troubleshooting basic technical issues
  • utilizing complex computer systems
  • collaborating with internal teams

Nice-to-have

  • proactive problem-solving skills
  • process improvement recommendations
  • experience with EDI blocks
  • dedicated customer service responsibility

Key Requirements

  • Intermediate level experience required
  • Ability to make decisions based on policies
  • Accountable to schedule adherence and quality standards

Work Rights

Not specified

Tailored Resume

Cover Letter