Senior Technical Specialist, Installation & Licensing

AUTODESK

Portland, OR, USA
Base: $57,000 - $102,850; bonus/equity: annual cas...
Hybrid
Advanced technical guidance
Installation, licensing, activation issues
Identity and sso troubleshooting
Provide advanced technical guidance and troubleshooting for installation, licensing, activation, and identity-related issues across a broad customer base

Job Summary

  • Provide advanced technical guidance and troubleshooting for installation, licensing, activation, and identity-related issues across a broad customer base.
  • Handle complex customer cases across phone and online channels, while also contributing proactively by influencing product quality and improving support content.
  • Participate in product beta programs, stay current on technologies, and provide actionable feedback to product management and engineering.

Matching Summary

Provide advanced technical guidance and troubleshooting for installation, licensing, activation, and identity-related issues across a broad customer base.

Salary

Base: $57,000 - $102,850; Bonus/Equity: Annual cash bonuses, stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Advanced technical guidance
  • Installation, licensing, activation issues
  • Identity and SSO troubleshooting
  • Windows and macOS environments
  • SAML 2.0 integrations
  • Troubleshooting SSO issues

Nice-to-have

  • Customer-focused and empathetic
  • Proactive team environment
  • Curious and eager to learn
  • Linux experience is a strong plus

Key Requirements

  • 5+ years technical support experience
  • 3+ years software installation/licensing experience
  • Experience with enterprise Identity Providers
  • Experience with Active Directory
  • Experience with SAML 2.0

Work Rights

Not specified

Tailored Resume

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