Product Support Analyst (L2)

UNITED OVERSEAS BANK LIMITED

Islandwide, Singapore
**
Bachelor's degree in computer science or engineering
5 years it industry experience in banking
L2 or l3 production support experience
** The Product Support Analyst (L2) position at United Overseas Bank Limited requires a candidate with extensive IT support experience, particularly in the banking sector. Ideal applicants should possess strong analytical and communication skills and be ready to work in a fast-paced environment. **

Job Summary

  • The role involves investigating and recovering production issues while determining defect severity to provide workarounds.
  • Candidates must ensure system availability according to agreed SLAs and support EOD batch runs.
  • The position requires collaboration with various stakeholders including QA, development teams, and infrastructure support to resolve major incidents.

Matching Summary

Match Score: 75

** The Product Support Analyst (L2) position at United Overseas Bank Limited requires a candidate with extensive IT support experience, particularly in the banking sector. Ideal applicants should possess strong analytical and communication skills and be ready to work in a fast-paced environment. **

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or Engineering
  • 5 years IT industry experience in banking
  • L2 or L3 production support experience
  • OS/400 system familiarity
  • RPG and COBOL language proficiency

Nice-to-have

  • Silverlake banking system knowledge
  • ITIL and SDLC understanding
  • Experience with enterprise tools like MQ and Control M
  • Knowledge of monitoring tools like Splunk and Geneos
  • Strong communication and problem-solving skills

Key Requirements

  • Minimum 5 years of relevant IT experience
  • Bachelor's degree in Computer Science or Engineering
  • Experience in banking/financial industry support delivery

Work Rights

Not specified

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