Lead Analyst, Hrit

aion-ia.in

Workday application knowledge
Service now platform experience
Sla adherence and monitoring
The role involves ensuring timely and quality team deliverables while providing excellent customer service to business clients

Job Summary

  • The role involves ensuring timely and quality team deliverables while providing excellent customer service to business clients.
  • Candidates will support HR applications like Workday and Service Now, triage user tickets, and monitor daily operations.
  • The position requires contributing to the continuous improvement of HRIT SOPs and aligning deliverables with business processes.

Matching Summary

The role involves ensuring timely and quality team deliverables while providing excellent customer service to business clients.

Skills & Requirements

Must-have

  • Workday application knowledge
  • Service Now platform experience
  • SLA adherence and monitoring

Nice-to-have

  • Proactive BAU operations mindset
  • Customer experience improvement drive
  • Strong verbal and written communication

Key Requirements

  • University graduate in computer science or relevant discipline
  • Knowledge of application development methodologies or system configurations

Work Rights

Not specified

Tailored Resume

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