Retail Customer Service Supervisor Full Time

BJ's Wholesale Club

Base: $20.50 - $25.63 ph; bonus/equity: not specif...
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2 years customer service experience
Basic computer knowledge ms word excel
Open shift availability required
** BJ's Wholesale Club is seeking a Retail Customer Service Supervisor to lead and enhance member experience, manage front-end operations, and develop team performance. The ideal candidate should possess leadership skills and customer service experience, while benefiting from a competitive salary and comprehensive benefits package. **

Job Summary

  • The Member Experience Supervisor provides leadership and direction within the club while directly leading Front End Leads, Cashiers, and Membership Sales Ambassadors.
  • Team members enjoy a comprehensive benefits package including weekly pay, free memberships, generous paid time off, and a 401(k) with company match.
  • The role requires maintaining GOLD standards for club conditions and executing corporate programs to ensure consistent member service excellence.

Matching Summary

Match Score: 75

** BJ's Wholesale Club is seeking a Retail Customer Service Supervisor to lead and enhance member experience, manage front-end operations, and develop team performance. The ideal candidate should possess leadership skills and customer service experience, while benefiting from a competitive salary and comprehensive benefits package. **

Salary

Base: $20.50 - $25.63 per hour; Bonus/Equity: Not specified; Benefits: Weekly pay, free memberships, health benefits, 401(k) match, stock purchase plan

Skills & Requirements

Must-have

  • 2 years customer service experience
  • Basic computer knowledge MS Word Excel
  • Open shift availability required
  • Lead Front End Leads Cashiers
  • Drive membership growth retention

Nice-to-have

  • Strong business acumen strategic thinking
  • Experience in big box wholesale retail
  • Ability to develop talent and coach
  • Data-driven decision-making skills
  • Inclusive relationship building

Key Requirements

  • High school diploma or equivalent preferred
  • At least 18 years of age
  • Must maintain all training and certifications

Work Rights

Not specified

Tailored Resume

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