Analyst, It Escalations

Chipotle Mexican Grill

Base: $26.44–$33.66; bonus/equity: eligible for an...
Real-time support for escalated tickets
Incident trend analysis and reporting
Quality control on technical incidents
This role supports the resolution of escalated technology incidents and contributes to process improvements within the IT Service Center

Job Summary

  • This role supports the resolution of escalated technology incidents and contributes to process improvements within the IT Service Center.
  • The position requires analyzing incident data to identify trends, summarizing findings for leadership, and ensuring timely resolution of field requests.
  • Chipotle offers a competitive total rewards package including medical, dental, vision insurance, 401k, and annual cash bonuses based on performance.

Matching Summary

This role supports the resolution of escalated technology incidents and contributes to process improvements within the IT Service Center.

Salary

Base: $26.44–$33.66; Bonus/Equity: Eligible for annual cash bonuses and equity awards; Benefits: Medical, dental, vision, 401k, sick leave, vacation time

Skills & Requirements

Must-have

  • Real-time support for escalated tickets
  • Incident trend analysis and reporting
  • Quality control on technical incidents
  • Process documentation and refinement
  • Variable schedule including nights/weekends

Nice-to-have

  • QSR or fast casual restaurant experience
  • ServiceNow ticketing system familiarity
  • Strong written and verbal communication
  • Experience with multi-unit operations
  • Continuous improvement initiative participation

Key Requirements

  • High school diploma or GED required
  • Bachelor's degree preferred
  • 1-3 years in technical support or call center operations
  • Ability to work variable schedules including afternoons and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter