It Dispatch-onsite-techniker (all Genders)

Unisys UK

Darmstadt, Germany
**
It incident and service request handling
Coordination and scheduling of it technicians
Hardware and software installation and configuration
** Unisys UK is seeking an IT Dispatch Onsite Technician in Darmstadt, Germany, responsible for handling IT incidents, coordinating technician schedules, and ensuring service quality. The ideal candidate should have a background in IT, strong organizational skills, and proficiency in both German and English. **

Job Summary

  • Annahme, Analyse und Priorisierung von IT-Störungen und Serviceanfragen (Ticketbearbeitung).
  • Koordination und Einsatzplanung von IT-Technikern vor Ort oder per Remote-Support.
  • Installation, Konfiguration und Austausch von Hard- und Software beim Endkunden.

Matching Summary

Match Score: 75

** Unisys UK is seeking an IT Dispatch Onsite Technician in Darmstadt, Germany, responsible for handling IT incidents, coordinating technician schedules, and ensuring service quality. The ideal candidate should have a background in IT, strong organizational skills, and proficiency in both German and English. **

Skills & Requirements

Must-have

  • IT incident and service request handling
  • Coordination and scheduling of IT technicians
  • Hardware and software installation and configuration
  • Documentation and ticket maintenance
  • Adherence to SLAs and quality standards

Nice-to-have

  • Strong organizational skills
  • Structured and reliable work approach
  • Communication and service orientation
  • Resilience and prioritization skills

Key Requirements

  • Completed IT vocational training or equivalent experience
  • Proficiency with ticket and dispatch systems
  • Experience with ITSM processes
  • Experience with client hardware and software
  • Driver's license Class B
  • Very good German and English skills

Work Rights

Not specified

Tailored Resume

Cover Letter