This role owns the vision and outcomes for how customers view, interpret, and act on their financial information across CBA's digital and assisted channels
Job Summary
This role owns the vision and outcomes for how customers view, interpret, and act on their financial information across CBA's digital and assisted channels.
You will shape the long-term strategy for account visibility, ensuring clear, confident, and effortless experiences grounded in customer needs and data flows.
The position requires using behavioral insights and transaction data to identify opportunities, validate hypotheses, and measure experience improvements across the MyView squad.
Matching Summary
This role owns the vision and outcomes for how customers view, interpret, and act on their financial information across CBA's digital and assisted channels.