Member Experience Manager

EōS Fitness

Taylorsville, US
Hourly: $15 - $17 usd; benefits: competitive pyy +...
On-site
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives

Job Summary

  • The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.
  • Employees will serve as the first point of contact for member concerns, ensuring quick resolution of service issues and billing questions.
  • Benefits include free membership for the employee and one family member, daily pay options, and comprehensive health insurance coverage.

Matching Summary

The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.

Salary

Hourly: $15 - $17 USD; Benefits: Competitive pay plus vacation, holiday, and sick pay; Perks: Free membership, 401(k) matching, Daily Pay

Skills & Requirements

Must-have

  • Proven customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software
  • Strong organizational and problem-solving skills

Nice-to-have

  • Experience in the fitness or hospitality industry
  • Knowledge of membership management and billing processes
  • Social media platform proficiency
  • Microsoft Office Suite proficiency
  • Passion for creating loyal lifelong fans

Key Requirements

  • Must successfully pass background check
  • Obtain CPR certification within 30 days of employment
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter