Enterprise Technology Engineer - Support Desk Agent

Bptrg

Hybrid
System support technician
Customer service skills
Professional call handling
Bptrg is seeking an Enterprise Technology Engineer - Support Desk Agent to provide comprehensive support and technical assistance for user issues, including software, hardware, and network challenges. The ideal candidate should have a technical degree or relevant experience, strong customer service skills, and proficiency in various IT tools and platforms, along with the ability to work in a hybrid environment

Job Summary

  • A System Support technician is responsible for all aspects of support and technical assistance by addressing a wide variety of user issues including software problems, hardware failures and network issues.
  • At bp, we support our people to learn and grow in a diverse and challenging environment.
  • We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

Matching Summary

Match Score: 85

Bptrg is seeking an Enterprise Technology Engineer - Support Desk Agent to provide comprehensive support and technical assistance for user issues, including software, hardware, and network challenges. The ideal candidate should have a technical degree or relevant experience, strong customer service skills, and proficiency in various IT tools and platforms, along with the ability to work in a hybrid environment.

Skills & Requirements

Must-have

  • System Support technician
  • Customer Service skills
  • Professional call handling
  • Clear communication with non-technical users
  • Windows 11 & M365 PC/Laptop troubleshooting
  • Network troubleshooting skills

Nice-to-have

  • Data-driven approach to problem-solving
  • Self-motivated
  • Inclusive environment
  • Flexible working options

Key Requirements

  • Associate degree or 2-4 years technical equivalent work experience
  • Bachelor's degree or 5 years relevant work experience
  • Security and compliance awareness
  • Password reset and MFA support experience
  • Point-of-Sale troubleshooting experience

Work Rights

Not specified

Tailored Resume

Cover Letter