Mitarbeiter Kundenservice (m/w/d)

Santander UK

Eisenstadt, Austria
Base: € 30.800,00 brutto py for 40 hours/week; bon...
Customer inquiries
Written communication
Phone support
You will be the central point of contact for our customers, ensuring that concerns are resolved quickly, understandably, and professionally

Job Summary

  • You will be the central point of contact for our customers, ensuring that concerns are resolved quickly, understandably, and professionally.
  • You will independently and professionally handle customer inquiries, with a focus on written communication, and also assist customers by phone regarding our savings product.
  • We offer flexibility with 2 days of home office per week after the onboarding phase, a structured onboarding with a buddy system, and opportunities for professional and personal development.

Matching Summary

You will be the central point of contact for our customers, ensuring that concerns are resolved quickly, understandably, and professionally.

Salary

Base: € 30.800,00 brutto per year for 40 hours/week; Bonus/Equity: performance-related variable component; Benefits: Additional vacation day on birthday, Christmas vouchers, free parking, company events, and more

Skills & Requirements

Must-have

  • customer inquiries
  • written communication
  • phone support
  • problem solving
  • process optimization

Nice-to-have

  • clear communication
  • solution-oriented
  • overview of multiple requests
  • customer satisfaction focus
  • proactive idea contribution

Key Requirements

  • Completed commercial apprenticeship
  • Experience in customer service
  • Experience in case processing
  • Experience in telephone consulting
  • Customer contact enjoyment
  • Service and sales orientation
  • Structured, accurate, and independent work style
  • High willingness to learn

Work Rights

Not specified

Tailored Resume

Cover Letter