Technical Solutions Representative

DXC Technology

Manitoba, Canada
L1 support
Troubleshooting guidance
Problem management database
As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries for multiple accounts and responds to all customer inquiries to ensure customer needs are met

Job Summary

  • As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries for multiple accounts and responds to all customer inquiries to ensure customer needs are met.
  • Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
  • DXC is an equal opportunity employer. We welcome the many dimensions of diversity.

Matching Summary

As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries for multiple accounts and responds to all customer inquiries to ensure customer needs are met.

Skills & Requirements

Must-have

  • L1 support
  • troubleshooting guidance
  • problem management database
  • customer inquiries resolution
  • technical problem solving

Nice-to-have

  • interpersonal skills
  • strong communication skills
  • organization skills
  • analytical and problem-solving skills
  • leadership skills

Key Requirements

  • High school diploma or G.E.D.
  • 1-2 years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer-related problems
  • Experience working with company escalation policy
  • Availability to work Day, Evening or Night shift, including weekends

Work Rights

Must reside in Manitoba

Tailored Resume

Cover Letter