Global Help Desk Intern

Guidewire Software

Kuala Lumpur, Malaysia
Market-competitive pyy + incentive programs; not s...
Windows 10 and/or os x
Ms office applications
Global help desk tickets
As a Global Help Desk Intern, you will play a vital role in supporting our global community of over 350 insurers by ensuring seamless technology experiences for our employees

Job Summary

  • As a Global Help Desk Intern, you will play a vital role in supporting our global community of over 350 insurers by ensuring seamless technology experiences for our employees.
  • This is an exciting opportunity to develop hands-on IT skills, contribute to impactful projects, and learn from a team that values collegiality, integrity, and rationality.
  • In your first six months, you’ll gain hands-on experience supporting Guidewire’s global workforce, mastering IT support processes, and contributing to key BizTech initiatives such as operational excellence, automation, and employee experience.

Matching Summary

As a Global Help Desk Intern, you will play a vital role in supporting our global community of over 350 insurers by ensuring seamless technology experiences for our employees.

Salary

Market-competitive pay and incentive programs; Not specified; Health and wellness benefits, Paid time off programs

Skills & Requirements

Must-have

  • Windows 10 and/or OS X
  • MS Office applications
  • Global Help Desk tickets
  • hardware inventory management
  • process documentation and knowledge sharing

Nice-to-have

  • collaborative, global team
  • curiosity and innovation
  • fast-paced, team-oriented environment
  • AI and data-driven insights

Key Requirements

  • Pursuing final year or completed BS in Computer Science, Computer Engineering, or MIS
  • Experience with ITIL processes, ticketing systems, or hardware imaging

Work Rights

Not specified

Tailored Resume

Cover Letter