Johnson & Johnson is seeking an Analyst for Customer Quality in São Paulo, Brazil, responsible for managing product complaints and ensuring compliance with regulatory guidelines. The ideal candidate will have experience in customer service, strong communication skills in English, Spanish, and Portuguese, and an ability to work collaboratively in a fast-paced environment
Job Summary
This position provides contact center support for complaint handling and is responsible for adherence to department procedures, country specific privacy and regulatory guidelines while meeting customer expectations with a focus on overall customer experience and retention.
Evaluates and resolves product complaints worldwide per JJVC, FDA, ISO, SOX, and other applicable regulatory requirements.
Monitors feedback activity using CHS and SAP systems to provide complaint resolution and promote customer satisfaction.
Matching Summary
Match Score: 85
Johnson & Johnson is seeking an Analyst for Customer Quality in São Paulo, Brazil, responsible for managing product complaints and ensuring compliance with regulatory guidelines. The ideal candidate will have experience in customer service, strong communication skills in English, Spanish, and Portuguese, and an ability to work collaboratively in a fast-paced environment.
Skills & Requirements
Must-have
contact center support
complaint handling
adherence to department procedures
customer experience and retention
evaluates and resolves product complaints
monitors feedback activity
documents files accurately
interacts with customer
cooperative and collaborative manner
Nice-to-have
constructive communication
flexibility
willingness to assist
Key Requirements
Vocational, Certificate, Technical, or Associates
2 years customer service/relations experience
Strong interpersonal, organizational and multi-tasking skills
Effective written and oral communication skills in English, Spanish, and Portuguese