Wärmepumpentechniker - Kältetechniker Für Die Technische Hotline M/w/d)

ELCO

Augsburg, Germany
On-site
Technical hotline support
Heat pump systems
Troubleshooting and error correction
Provide technical hotline support for heat pumps and ELCO systems, assisting internal and external customers with installation, troubleshooting, and error correction

Job Summary

  • Provide technical hotline support for heat pumps and ELCO systems, assisting internal and external customers with installation, troubleshooting, and error correction.
  • Act as a technical point of contact, handling customer inquiries via phone and email, and participating in service visits for commissioning, fault finding, and incident resolution.
  • Benefit from flexible working hours, mobile work options, comprehensive benefits including company pension and health insurance, and opportunities for professional development within an international company.

Matching Summary

Provide technical hotline support for heat pumps and ELCO systems, assisting internal and external customers with installation, troubleshooting, and error correction.

Skills & Requirements

Must-have

  • Technical hotline support
  • Heat pump systems
  • Troubleshooting and error correction
  • Customer service
  • German language proficiency

Nice-to-have

  • ELCO product knowledge
  • SAP system experience
  • Service process development
  • Training support

Key Requirements

  • Completed SHK apprenticeship (e.g., HVAC technician, electrician, mechatronics technician, refrigeration technician)
  • Refrigeration license (e.g., Category I) desirable
  • Experience in technical service, field service, or training

Work Rights

Not specified

Tailored Resume

Cover Letter