Verify patient demographics and insurance eligibility
Collect co-payments and deposits accurately
This position serves as the first point of contact for patients in the Emergency Department, ensuring seamless access to care
Job Summary
This position serves as the first point of contact for patients in the Emergency Department, ensuring seamless access to care.
The role involves verifying insurance eligibility, obtaining authorizations, calculating patient liability, and collecting payments to minimize denials.
Banner Estrella Medical Center is recognized as one of Phoenix's Best Hospitals and offers a fully electronic facility with innovative care services.
Matching Summary
This position serves as the first point of contact for patients in the Emergency Department, ensuring seamless access to care.
Skills & Requirements
Must-have
High school diploma or GED required
Verify patient demographics and insurance eligibility
Collect co-payments and deposits accurately
Provide financial counseling to patients
Submit timely insurance authorizations
Work in fast-paced emergency department environment
Nice-to-have
Associate's degree preferred
CRCR or CHAA certification
Knowledge of medical terminology
Experience with electronic health records
Strong interpersonal communication skills
Ability to work weekends and holidays
Key Requirements
High school diploma or GED
One or more years of customer service or financial experience
Arizona Fingerprint Clearance Card (if applicable to behavioral health)