Technical Support

641

Melbourne, VIC, Australia
Fully remote
Second-level technical support
Windows 11 and linux endpoints
Microsoft 365 administration
As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service

Job Summary

  • As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.
  • EML fosters a learning culture that allows for continual investment in employees ensuring a long-term career and offers comprehensive learning and development opportunities.
  • We provide a diverse and collaborative team culture, flexibility to work from home, wellbeing programs, employee discounts, and generous parental leave benefits.

Matching Summary

As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.

Skills & Requirements

Must-have

  • Second-level technical support
  • Windows 11 and Linux endpoints
  • Microsoft 365 administration
  • VPN and MFA troubleshooting
  • Active Directory and SCCM
  • Mobile device management (MDM)
  • Customer-centric communication skills

Nice-to-have

  • Mentoring Level 1 staff
  • Strong multitasking abilities
  • Structured and organised approach
  • Vendor and stakeholder liaison
  • Flexibility and time management

Key Requirements

  • Minimum 3 years IT support experience
  • Full Australian working rights without restriction
  • ITIL v4 certification essential
  • CompTIA A+ or Microsoft 365 Administration highly regarded

Work Rights

Full Australian working rights without restriction

Tailored Resume

Cover Letter