Customer Success Manager

Stripe

Berlin, Germany
On-site
Client-facing role
Technical product experience
Executive presence and presentation skills
Stripe's mission is to increase the GDP of the internet, offering an unprecedented opportunity to put the global economy within everyone’s reach

Job Summary

  • Stripe's mission is to increase the GDP of the internet, offering an unprecedented opportunity to put the global economy within everyone’s reach.
  • Customer Success Managers are responsible for the complete post-sales lifecycle, ensuring users derive maximum value, leading to project success, retention, and renewal.
  • This role involves becoming a trusted advisor, deeply understanding customer business needs, and advocating for the customer internally to improve the Stripe user experience.

Matching Summary

Stripe's mission is to increase the GDP of the internet, offering an unprecedented opportunity to put the global economy within everyone’s reach.

Skills & Requirements

Must-have

  • client-facing role
  • technical product experience
  • executive presence and presentation skills
  • account planning
  • managing complex projects
  • handling difficult customer situations

Nice-to-have

  • sophisticated business sense
  • leading technical conversations
  • self-starter
  • working well with diverse people
  • high-growth environment adaptability

Key Requirements

  • 8+ years client-facing experience
  • Strong analytical skills
  • History of success in consulting or technical account management
  • Proven track record of achieving targets
  • Team environment collaboration

Work Rights

Not specified

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