Field Technical Support Associate

HP, Inc.

India
Customer equipment installation and repair
It infrastructure troubleshooting and resolution
Adherence to industry standards and safety guidelines
This role is responsible for engaging with customers to enhance satisfaction by meeting their needs and delivering standardized services

Job Summary

  • This role is responsible for engaging with customers to enhance satisfaction by meeting their needs and delivering standardized services.
  • The position involves conducting installations, maintenance, and repairs on customer equipment while analyzing and resolving IT infrastructure issues.
  • Candidates are expected to maintain confidentiality, acquire new job skills, and assist in implementing new operational processes.

Matching Summary

This role is responsible for engaging with customers to enhance satisfaction by meeting their needs and delivering standardized services.

Skills & Requirements

Must-have

  • Customer equipment installation and repair
  • IT infrastructure troubleshooting and resolution
  • Adherence to industry standards and safety guidelines
  • Documentation of work orders and inventory
  • Site support for break fix activities

Nice-to-have

  • HP products experience in customer base
  • Mission critical systems experience
  • Process improvement skills
  • Effective communication with third parties
  • Learning agility and digital fluency

Key Requirements

  • High School Diploma or GED
  • 0-2 years of relevant work experience
  • Experience with HP products preferred
  • Demonstrated competence in computer customer support

Work Rights

Not specified

Tailored Resume

Cover Letter