Customer Success Manager - Paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions support
Customer onboarding and training
Product support and troubleshooting
The company is a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work

Job Summary

  • The company is a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work.
  • The role is responsible for partnering with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
  • The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

The company is a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • Enterprise SaaS solutions support
  • Customer onboarding and training
  • Product support and troubleshooting
  • Strategic account management
  • Client relationship management

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 4+ years customer success or account management
  • 4+ years enterprise SaaS solutions support
  • 4+ years technical understanding of complex software
  • 4+ years educating clients on products
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

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