This role carries 24/7 on-call rotation responsibilities and active incident command expectations during major and critical events
Job Summary
This role carries 24/7 on-call rotation responsibilities and active incident command expectations during major and critical events.
The Incident Response Lead works with IT stakeholders to develop policies, procedures, and risk management activities that efficiently contain business interruption.
The position requires expert-level knowledge of IT Service Management principles and frameworks such as ITIL and ServiceNow.
Matching Summary
This role carries 24/7 on-call rotation responsibilities and active incident command expectations during major and critical events.
Skills & Requirements
Must-have
24/7 on-call rotation availability
Lead incident command during critical events
Develop incident response plans and runbooks
Nice-to-have
Experience in healthcare IT environments
Strong executive communication skills
Facilitating DR tabletop exercises
Key Requirements
BS/BA degree or high school diploma with 7 years experience
4+ years experience in incident response management
Expert-level ServiceNow experience preferred
ITIL 4 Foundation certification or higher preferred