Contact Center Specialty Service Representative - Digital
M&T Bank
Williamsville, New York, United States of America
$18.68 - $31.14 hourly ph
Fully remote
Superior knowledge of bank systems and products
Needs identification and problem resolution
Cross-selling alternative bank products
Serves as the voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events
Job Summary
Serves as the voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events.
Responds to incoming requests for information on Bank products and services, and provides solutions for common customer requests across business lines.
Offers basic sales solutions for customer needs on inbound and/or outbound calls and refers complex customer needs to the appropriate Specialist.
Matching Summary
Serves as the voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events.
Salary
$18.68 - $31.14 Hourly
Skills & Requirements
Must-have
Superior knowledge of Bank systems and products
Needs identification and problem resolution
Cross-selling alternative Bank products
Ownership of customer issues until resolution
Adherence to risk and regulatory standards
Nice-to-have
Promote an environment that supports belonging
Mentoring newly-hired agents
Key Requirements
High school diploma or equivalent (GED)
Minimum of 2 years' customer service, sales, or related bank experience