Customer Services Director Amec

Malvern Panalytical Inc

AMEC, United Kingdom
Competitive salary; bonus; benefits
Remote
Lead customer success teams
Drive kpi achievement
Collaborate with sales directors
Malvern Panalytical Inc is seeking a Customer Services Director for their AMEC location in the UK. This remote role involves leading a diverse team to enhance customer satisfaction and operational efficiency while collaborating closely with sales teams

Job Summary

  • Lead and empower regional Customer Success teams to deliver world-class service performance, driving KPI achievement, operational excellence, and continuous improvement through effective use of tools such as Salesforce and SAP.
  • Act as the regional hub of communication, providing a single point of contact between Sales, Finance, Senior Management, and local service teams to align strategy, share insights, and drive innovation across regions.
  • Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.

Matching Summary

Match Score: 85

Malvern Panalytical Inc is seeking a Customer Services Director for their AMEC location in the UK. This remote role involves leading a diverse team to enhance customer satisfaction and operational efficiency while collaborating closely with sales teams.

Salary

Competitive Salary; Bonus; Benefits

Skills & Requirements

Must-have

  • Lead customer success teams
  • Drive KPI achievement
  • Collaborate with Sales Directors
  • Champion customer satisfaction
  • Manage financial performance
  • Foster high-performing workforce

Nice-to-have

  • Continuous improvement principles
  • Customer-first mindset
  • Globally flexible
  • Friendly and inclusive culture

Key Requirements

  • 5–10 years’ leadership experience
  • Managing multi-country operations
  • Lean/Six Sigma expertise
  • Strong commercial acumen
  • Experience using Salesforce or ServiceMax
  • Ability to travel as required

Work Rights

Not specified

Tailored Resume

Cover Letter