Base: $26-29ph; bonus/equity: not specified; benef...
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2 years customer service experience
1 year wm customer service representative
Resource management analyst experience preferred
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WM Waste Management is seeking a Team Lead for its Resource Management team to enhance customer service operations within a contact center. The role requires providing guidance to representatives, overseeing performance, and managing escalated customer issues while fostering a collaborative team environment.
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Job Summary
The SBS Resource Management Team Lead collaborates with analysts to meet contact center objectives and enhance customer service functions.
Employees receive a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, and a Company match on 401K.
This position involves overseeing real-time performance, managing queue management, and acting as a liaison between representatives and supervisory staff.
Matching Summary
Match Score: 75
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WM Waste Management is seeking a Team Lead for its Resource Management team to enhance customer service operations within a contact center. The role requires providing guidance to representatives, overseeing performance, and managing escalated customer issues while fostering a collaborative team environment.
**
Salary
Base: $26-29/hr; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life Insurance, Short Term Disability, Stock Purchase Plan, 401K match, Paid Vacation, Holidays, Personal Days
Skills & Requirements
Must-have
2 years customer service experience
1 year WM customer service representative
Resource Management Analyst experience preferred
MS Office proficiency required
Strong keyboarding and typing skills
Nice-to-have
Ability to multitask under pressure
Conflict resolution and listening skills
Positive team spirit building
Adaptability to frequent changes
Internal candidate with above average capacity
Key Requirements
High School Diploma or GED
Must live and work in the US
No disciplinary actions within 180 days
Meets or Exceeds Expectations scorecard for 12 months
Internal candidates only (implied by standing requirements)