Globallink Platform Support-team Lead

State Street UK

Not specified; not specified; competitive benefits...
6 to 8 years financial industry experience
Fx fi platform support expertise
Sql database power bi excel skills
The role serves as the centralized Level 1 client support hub for GlobalLink applications providing follow-the-sun support across global markets

Job Summary

  • The role serves as the centralized Level 1 client support hub for GlobalLink applications providing follow-the-sun support across global markets.
  • Responsibilities include managing user access, triaging inquiries, resolving trade-related events, and escalating complex issues to Level 2 support.
  • State Street offers competitive benefits packages, flexible work programs, and inclusive development opportunities to help employees reach their full potential.

Matching Summary

The role serves as the centralized Level 1 client support hub for GlobalLink applications providing follow-the-sun support across global markets.

Salary

Not specified; Not specified; Competitive benefits package mentioned

Skills & Requirements

Must-have

  • 6 to 8 years financial industry experience
  • FX FI platform support expertise
  • SQL database Power BI Excel skills
  • VLookups Pivot Tables proficiency
  • Rotational shift availability US EMEA APAC

Nice-to-have

  • Strong customer focus orientation
  • Critical thinking problem resolution
  • Excellent telephone etiquette skills
  • API connection management ability
  • High volume environment pressure handling

Key Requirements

  • 6 to 8 years financial industry experience
  • Hands-on SQL database and Power BI expertise
  • Rotational shift work in US EMEA APAC zones

Work Rights

Not specified

Tailored Resume

Cover Letter