Kyc Customer Journey Expert | Private Individuals & Business Banking @ Ing Bank

ING Bank

Romania
Hybrid
Kyc process development and administration
User journey design and digital onboarding
Global and local regulatory frameworks
ING Bank Romania is seeking a KYC Customer Journey Expert to enhance customer experiences through compliant and efficient KYC processes. The role emphasizes collaboration within a multidisciplinary team and requires a strong background in banking and KYC regulations

Job Summary

  • As a KYC Customer Journey Expert, you help shape secure, intuitive and compliant customer experiences that reduce friction and build trust.
  • Role responsibilities include the development, implementation, and administration of KYC processes for individual and corporate clients, with the objective of ensuring compliance and a consistent customer experience.
  • ING offers growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms.

Matching Summary

Match Score: 85

ING Bank Romania is seeking a KYC Customer Journey Expert to enhance customer experiences through compliant and efficient KYC processes. The role emphasizes collaboration within a multidisciplinary team and requires a strong background in banking and KYC regulations.

Skills & Requirements

Must-have

  • KYC process development and administration
  • User journey design and digital onboarding
  • Global and local regulatory frameworks
  • Functional specifications for IT teams
  • Market developments and regulatory updates

Nice-to-have

  • Proactive and curious mindset
  • Collaborative multidisciplinary team
  • Agile environment
  • Innovative ideas for automation

Key Requirements

  • More than 4 years banking experience
  • Minimum 3 years KYC process/project experience
  • Experience with digital onboarding flows
  • Ability to interpret and draft business documentation
  • Excellent English and Romanian communication skills

Work Rights

Not specified

Tailored Resume

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