You will own Consumer Protection, Consumer Duty, and Product Governance within Wise's first line Product Risk and Compliance team for UK entities
Job Summary
You will own Consumer Protection, Consumer Duty, and Product Governance within Wise's first line Product Risk and Compliance team for UK entities.
The role requires operationalizing processes to measure effectiveness and test Consumer Duty controls while delivering annual and quarterly reports on customer outcomes.
You will work directly with Product and Servicing teams to tangibly improve customer outcomes by identifying and addressing harm or negative friction.
Matching Summary
You will own Consumer Protection, Consumer Duty, and Product Governance within Wise's first line Product Risk and Compliance team for UK entities.
Skills & Requirements
Must-have
UK Consumer Duty framework implementation
Product Governance oversight
Payments and e-money regulatory knowledge
Customer outcome improvement strategies
Vulnerable customer protection standards
Nice-to-have
Experience with global cross-functional teams
Ability to navigate ambiguity effectively
Strong stakeholder relationship building skills
Resilience in challenging environments
Product management tool proficiency
Key Requirements
Direct experience implementing Consumer Duty frameworks
Deep understanding of UK Consumer Protection regulations
Knowledge of payments, e-money, and retail investment services
Ability to operate independently with limited guidance
Experience with product management methodologies like Jira