Workforce Real Time Analyst

Probe Group

Not specified
Real-time call volume monitoring
Schedule adherence tracking
Workforce management software proficiency
Probe Group is seeking a Workforce Real Time Analyst to monitor call volumes and staffing, ensuring alignment with forecasts. The role is pivotal in quality and information management, report generation, and stakeholder engagement within a dynamic and growth-oriented company culture

Job Summary

  • The role is primarily responsible for closely monitoring real-time call volumes and staffing to ensure alignment with forecasts.
  • Candidates must perform 24x7 schedule adherence tracking and verify all information relevant to staffing allocations.
  • The position requires acting as a single point of contact for IT and Telecommunication regarding system-related production issues.

Matching Summary

Match Score: 85

Probe Group is seeking a Workforce Real Time Analyst to monitor call volumes and staffing, ensuring alignment with forecasts. The role is pivotal in quality and information management, report generation, and stakeholder engagement within a dynamic and growth-oriented company culture.

Skills & Requirements

Must-have

  • Real-time call volume monitoring
  • Schedule adherence tracking
  • Workforce management software proficiency
  • Bi-hourly AHT analysis
  • Threshold violation alerting

Nice-to-have

  • Cross-functional communication skills
  • Proactive risk communication
  • Data security awareness
  • Client relationship management

Key Requirements

  • Experience with WFM software
  • Ability to work 24x7 shifts
  • Strong data accuracy focus

Work Rights

Not specified

Tailored Resume

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