Assistant Manager, Airfreight Customer Service [SL]

WECRUIT PTE. LTD.

Singapore, Singapore
Airfreight import operations management
Customs compliance oversight
Team performance monitoring against slas
The role involves supervising the Airfreight Import Customer Service team to ensure efficient management of end-to-end import operations

Job Summary

  • The role involves supervising the Airfreight Import Customer Service team to ensure efficient management of end-to-end import operations.
  • Candidates will oversee daily activities including shipment documentation, carrier coordination, and customs compliance while adhering to service standards.
  • The position requires monitoring team performance against defined SLAs and KPIs while acting as an escalation point for complex customer inquiries.

Matching Summary

Match Score: 85

The role involves supervising the Airfreight Import Customer Service team to ensure efficient management of end-to-end import operations.

Skills & Requirements

Must-have

  • Airfreight import operations management
  • Customs compliance oversight
  • Team performance monitoring against SLAs
  • Shipment documentation handling
  • Carrier coordination skills

Nice-to-have

  • Process improvement initiative experience
  • Complex customer inquiry resolution
  • Collaborative stakeholder engagement
  • Constructive feedback delivery
  • Workflow effectiveness enhancement

Key Requirements

  • Experience in airfreight import operations
  • Knowledge of customs compliance regulations
  • Proven ability to manage team performance

Work Rights

Not specified

Tailored Resume

Cover Letter