Technical Account Manager - Box - Salt Lake, Ut

Box

Salt Lake City, Utah, US
Base: $104,500 — $130,000 usd; bonus/equity: eligi...
2 days onsite
5+ years saas experience
Sql knowledge required
Open api experience
Box is seeking a Technical Account Manager in Salt Lake City, UT, to provide high-level support to strategic customers, helping them optimize their use of Box products. The ideal candidate will have over five years of experience in a technical support or account management role, with a strong focus on problem-solving and customer advocacy

Job Summary

  • The role involves acting as an advocate and dedicated resource for strategic Box customers to ensure business continuity and compliance.
  • Candidates will provide white glove support, perform technical reviews of support health, and serve as the escalation point for critical issues.
  • Box offers a competitive salary range, equity, and benefits while fostering a culture of diversity, inclusion, and community collaboration.

Matching Summary

Match Score: 85

Box is seeking a Technical Account Manager in Salt Lake City, UT, to provide high-level support to strategic customers, helping them optimize their use of Box products. The ideal candidate will have over five years of experience in a technical support or account management role, with a strong focus on problem-solving and customer advocacy.

Salary

Base: $104,500 — $130,000 USD; Bonus/Equity: Eligible for equity; Benefits: Healthcare and additional perks included

Skills & Requirements

Must-have

  • 5+ years SaaS experience
  • SQL knowledge required
  • Open API experience
  • MDM Solutions experience
  • API Scripting skills

Nice-to-have

  • Strong empathy for customers
  • Ability to manage priorities in fast-paced environment
  • Experience with enterprise AI workflows
  • Proactive problem-solving mindset
  • Charismatic communication style

Key Requirements

  • 5+ years in Technical Support or Account Management
  • Must be a Box user
  • Experience with MDM Solutions
  • Strong operational rigor and project management skills

Work Rights

Not specified

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