Senior Desktop Support Specialist

University of Texas at Austin

Austin, Texas, US
$58,000 + ; not specified; competitive benefits py...
On-site
Advanced desktop support
Mac and windows environments
Troubleshoot hardware, software, network
The Senior Desktop Support Specialist provides senior-level technical support for end-user computing environments, serving as an escalation point for complex hardware, software, and connectivity issues across the organization

Job Summary

  • The Senior Desktop Support Specialist provides senior-level technical support for end-user computing environments, serving as an escalation point for complex hardware, software, and connectivity issues across the organization.
  • This role delivers in-person and virtual support to ensure reliable, secure, and efficient technology services for staff, and is responsible for endpoint fleet deployment and lifecycle management across Mac and Windows platforms.
  • The University provides a competitive benefits package that includes insurance and retirement benefits in addition to other programs and services.

Matching Summary

The Senior Desktop Support Specialist provides senior-level technical support for end-user computing environments, serving as an escalation point for complex hardware, software, and connectivity issues across the organization.

Salary

$58,000+; Not specified; Competitive benefits package

Skills & Requirements

Must-have

  • Advanced desktop support
  • Mac and Windows environments
  • Troubleshoot hardware, software, network
  • ServiceNow experience
  • Customer service skills

Nice-to-have

  • Endpoint management platforms
  • Audiovisual technologies
  • Enterprise administrative applications

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Advanced desktop support experience
  • Service desk/ITSM experience
  • Must be eligible to work in the US

Work Rights

Must be eligible to work in the United States

Tailored Resume

Cover Letter