Human-centric and engagement focused service delivery
Client/stakeholder management
This leadership position is responsible for the end-to-end Occupant and Guest Experience within the assigned portfolio, with the focus on providing outstanding Experience in the Workplace
Job Summary
This leadership position is responsible for the end-to-end Occupant and Guest Experience within the assigned portfolio, with the focus on providing outstanding Experience in the Workplace.
Develop an active and visible Workplace Experience Team, introducing technology and digital platforms to enable mobility and presence on occupant floors.
Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.
Matching Summary
This leadership position is responsible for the end-to-end Occupant and Guest Experience within the assigned portfolio, with the focus on providing outstanding Experience in the Workplace.
Skills & Requirements
Must-have
End-to-end Occupant and Guest Experience
Human-centric and engagement focused service delivery
Client/Stakeholder Management
Team development and performance management
Operational requirements per client scope
Health, Safety, Environment and Risk Management policies
Nice-to-have
Adaptable in fast-paced environment
Strong analytical and organization skills
Proactive and responsive service delivery
Drive Client specific initiatives
Key Requirements
Minimum 5 years in facility management or hospitality