Desktop Support Specialist 2

Dexcom Inc

Penang, Malaysia
Onsite
Provide hands-on technical support
Troubleshoot hardware and software issues
Manage user accounts and access permissions
Dexcom Inc is seeking a Desktop Support Specialist 2 to join their IT Desktop Support team in Penang, Malaysia. The role involves providing technical support for desktop and mobile devices, maintaining productivity in a fast-paced environment, and collaborating with cross-functional teams

Job Summary

  • Our mission is to deliver seamless technology experiences, resolve challenges quickly, and keep the business running smoothly.
  • You will provide hands-on technical support for desktops, laptops, mobile devices, and peripherals, delivering on-site IT support for issues within the manufacturing environment.
  • We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers.

Matching Summary

Match Score: 85

Dexcom Inc is seeking a Desktop Support Specialist 2 to join their IT Desktop Support team in Penang, Malaysia. The role involves providing technical support for desktop and mobile devices, maintaining productivity in a fast-paced environment, and collaborating with cross-functional teams.

Skills & Requirements

Must-have

  • Provide hands-on technical support
  • Troubleshoot hardware and software issues
  • Manage user accounts and access permissions
  • Proficiency in Windows OS and Microsoft 365
  • Experience with hardware diagnostics and repair
  • Knowledge of networking fundamentals

Nice-to-have

  • Customer-focused with excellent communication
  • Problem-solver with strong analytical skills
  • Ability to manage multiple priorities
  • Familiarity with ITIL processes and ticketing systems

Key Requirements

  • IT certifications such as CompTIA A+, Microsoft Certified Professional, or equivalent
  • Experience in enterprise-level IT support or manufacturing environments

Work Rights

Not specified

Tailored Resume

Cover Letter