Customer Service & Operations Support Assistant

Sime Darby Services Pte Ltd

Singapore
Manage servicing and breakdown hotlines
Coordinate vehicle changeovers
Schedule workshop appointments
You will serve as the key point of contact ensuring smooth operations and a positive customer journey through timely support

Job Summary

  • You will serve as the key point of contact ensuring smooth operations and a positive customer journey through timely support.
  • The role involves managing servicing hotlines, coordinating vehicle changeovers, and facilitating courtesy vehicle allocations for internal customers.
  • Join a trusted brand with a regional footprint offering structured training, career progression, and employee benefits.

Matching Summary

You will serve as the key point of contact ensuring smooth operations and a positive customer journey through timely support.

Skills & Requirements

Must-have

  • Manage servicing and breakdown hotlines
  • Coordinate vehicle changeovers
  • Schedule workshop appointments
  • Generate job chits in Salesforce

Nice-to-have

  • Strong negotiation skills
  • Proactive communication with customers
  • Continuous improvement mindset
  • Professional stakeholder interactions

Key Requirements

  • Minimum O Level or equivalent
  • 2 years of operations experience
  • Class 3 Driving Licence
  • Proficient in MS Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter