Incident Manager - Unified Communications (night Shift)

Comcast

Not specified; not specified; benefits include arr...
3d onsite
1 to 3 years incident management experience
Ucaas and network troubleshooting expertise
Night shift and weekend availability required
The UC Incident Manager serves as the primary lead for restoring critical services during major outages and high-priority service interruptions

Job Summary

  • The UC Incident Manager serves as the primary lead for restoring critical services during major outages and high-priority service interruptions.
  • This role requires drafting real-time reports for senior leadership and clients while translating complex technical issues into clear business impacts.
  • Employees must be willing to work nights, weekends, and variable schedules, with an on-site requirement for the first six months.

Matching Summary

The UC Incident Manager serves as the primary lead for restoring critical services during major outages and high-priority service interruptions.

Salary

Not specified; Not specified; Benefits include array of options for physical, financial, and emotional support

Skills & Requirements

Must-have

  • 1 to 3 years Incident Management experience
  • UCaaS and Network troubleshooting expertise
  • Night shift and weekend availability required
  • ITIL-based incident management frameworks
  • Jira or similar enterprise ticketing systems

Nice-to-have

  • Executive presence and stakeholder reporting
  • Strong cross-functional collaboration skills
  • Data-driven trend analysis capabilities
  • Customer relationship management excellence
  • Ability to work in high-pressure situations

Key Requirements

  • Bachelor's Degree preferred
  • 2-5 Years relevant professional experience
  • Must be able to work nights and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter