Digital Tech Support Analyst

Caterpillar of Australia

Mossville, IL, United States
Base: $97,530.00 - $146,290.00; bonus/equity: ince...
Worldwide monitoring of digital products
Investigate and resolve field issues
Technical troubleshooting hardware and software
Your Work Shapes the World at Caterpillar Inc., joining a global team creating stronger, more sustainable communities

Job Summary

  • Your Work Shapes the World at Caterpillar Inc., joining a global team creating stronger, more sustainable communities.
  • As the Digital Tech Support Analyst, you will be responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.
  • Compensation includes a pay range of $97,530.00 - $146,290.00, incentive bonus, and a comprehensive benefits package.

Matching Summary

Your Work Shapes the World at Caterpillar Inc., joining a global team creating stronger, more sustainable communities.

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Must-have

  • Worldwide monitoring of digital products
  • Investigate and resolve field issues
  • Technical troubleshooting hardware and software
  • Develop and maintain knowledge base
  • Provide expert technical assistance

Nice-to-have

  • Customer needs and satisfaction
  • Effective communication concepts
  • Systems thinking and resource synchronization
  • Collaboration with enterprise partners

Key Requirements

  • College degree or equivalent experience
  • Infrastructure system administration experience
  • Product support experience
  • Ethernet and CAN data capture background

Work Rights

Not specified

Tailored Resume

Cover Letter