Call Centre Officers (Many Vacancies)

OAKTREE CONSULTING

Singapore, Singapore
Proactive outbound customer contact
Achieve key performance indicators
Resolve customer queries efficiently
The role involves proactive contact to engage customers and gather critical information through survey activities

Job Summary

  • The role involves proactive contact to engage customers and gather critical information through survey activities.
  • Employees must meet individual and company key performance indicators while providing quality customer service.
  • Candidates are expected to listen to customer needs, probe for intent, and offer alternative solutions.

Matching Summary

Match Score: 75

The role involves proactive contact to engage customers and gather critical information through survey activities.

Skills & Requirements

Must-have

  • Proactive outbound customer contact
  • Achieve key performance indicators
  • Resolve customer queries efficiently

Nice-to-have

  • Pleasant disposition with good communication skills
  • Fluency in a second language
  • Good typing skills and computer literacy

Key Requirements

  • Diploma / NITEC / GCE 'O' Level or equivalent
  • Minimum C5 for English O level
  • 1 to 2 years of call centre experience preferred

Work Rights

Not specified

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