Service Relationship Agent

Bupa Global

Hong Kong, China
Onsite
Fluency in spoken english cantonese and mandarin
Experience handling pre-authorization requests
Strong empathy and communication skills
Bupa Global is seeking a Service Relationship Agent in Hong Kong to handle pre-authorisation requests, service queries, and member concerns. The ideal candidate will possess strong communication skills, be fluent in English, Cantonese, and Mandarin, and hold a relevant degree as well as an insurance agent license

Job Summary

  • Bupa Global provides premium international health coverage to customers traveling or living abroad.
  • The role involves acting as a subject matter expert in handling pre-authorization requests via calls and emails while ensuring high-quality record keeping.
  • Employees are expected to resolve member concerns with empathy and fairness while balancing customer needs with company interests.

Matching Summary

Match Score: 85

Bupa Global is seeking a Service Relationship Agent in Hong Kong to handle pre-authorisation requests, service queries, and member concerns. The ideal candidate will possess strong communication skills, be fluent in English, Cantonese, and Mandarin, and hold a relevant degree as well as an insurance agent license.

Skills & Requirements

Must-have

  • Fluency in spoken English Cantonese and Mandarin
  • Experience handling pre-authorization requests
  • Strong empathy and communication skills
  • Ability to manage customer expectations tactfully

Nice-to-have

  • Traditional or Simplified Chinese input skills
  • Willingness to learn medical processes on the job
  • Proven results in independent work environments

Key Requirements

  • Bachelor's degree or equivalent preferred
  • Pass IIQE Paper I and II for HKIA license
  • Complete required CPD hours for license renewal
  • Academic qualification meeting HKIA requirements

Work Rights

Not specified

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