Senior Designated Services Engineer (shift: Mon - Fri, 9 A.m. – 6 P.m. Est)

Pure Storage

Lehi, Utah, US
Base: $97,000 - $167,000 usd; bonus/equity: may be...
On-site
5 years customer-facing technical support experience
Linux/unix system troubleshooting expertise
Ethernet ip and storage protocol proficiency
Pure Storage is seeking a Senior Designated Services Engineer to provide top-notch technical support for their FlashBlade product to key accounts. The role requires strong troubleshooting skills in complex enterprise environments, particularly with Linux/Unix systems and networking

Job Summary

  • This role involves championing customer success by delivering world-class technical support to strategic named accounts within a 24x7 global organization.
  • You will lead cross-functional resolution streams during critical outages while acting as the primary technical point of contact for assigned accounts.
  • The company offers a variety of perks including flexible time off, wellness resources, and company-sponsored team events to manage a healthy work-life balance.

Matching Summary

Match Score: 85

Pure Storage is seeking a Senior Designated Services Engineer to provide top-notch technical support for their FlashBlade product to key accounts. The role requires strong troubleshooting skills in complex enterprise environments, particularly with Linux/Unix systems and networking.

Salary

Base: $97,000 - $167,000 USD; Bonus/Equity: May be eligible for incentive pay and/or equity; Benefits: Flexible time off, wellness resources, and team events

Skills & Requirements

Must-have

  • 5 years customer-facing technical support experience
  • Linux/Unix system troubleshooting expertise
  • Ethernet IP and storage protocol proficiency
  • Critical outage escalation leadership
  • Monday to Friday 9am-6pm EST shift availability

Nice-to-have

  • Trusted advisor relationship building skills
  • Cross-functional collaboration with engineering teams
  • Mentoring junior support engineers
  • Proactive infrastructure health evaluation
  • High-impact technical documentation authoring

Key Requirements

  • Minimum 5 years in technical support role
  • In-office work commitment required
  • Experience with multi-vendor environmental issues

Work Rights

Not specified

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