Provides full on-site technical support for an assigned group of clients, taking complete responsibility for performed activities
Job Summary
Provides full on-site technical support for an assigned group of clients, taking complete responsibility for performed activities.
Executes advanced maintenance of equipment and systems, including medium complexity installations, and proactively diagnoses and resolves technical problems.
Documents activities, incidents, and relevant metrics to improve service delivery and proposes recommendations for improvement to management or the team.
Matching Summary
Provides full on-site technical support for an assigned group of clients, taking complete responsibility for performed activities.
Skills & Requirements
Must-have
On-site technical support
Advanced equipment maintenance
Proactive problem resolution
Service quality feedback
Technical knowledge sharing
Nice-to-have
Friendly and patient user interaction
Organized and punctual
High sense of responsibility
Key Requirements
2-3 years of experience in on-site technical support
Experience with videoconferencing rooms
Experience with ITSM tools
Experience loading images, configuring, and optimizing equipment
Availability for on-call duties and off-hours support