Customer Support Analyst - Pa-cc-q2-2006- R002

SS&C Technologies

Kansas City, MO, US
Hybrid
Strong verbal and written communication skills
Experience with contact center tools
Ability to analyze call center metrics
SS&C Technologies is seeking a Customer Support Analyst in Kansas City, MO, to serve as the main contact for mutual fund clients, addressing operational inquiries and ensuring service performance. The role involves client relationship management, operational support, and performance analysis, within a hybrid work environment that promotes flexibility and professional development

Job Summary

  • SS&C is a leading financial services and healthcare technology company with a commitment to hiring diverse talent.
  • The role involves managing client relationships and providing operational support for mutual fund clients.
  • Employees enjoy a hybrid work model, flexible time off, and a range of health benefits.

Matching Summary

Match Score: 85

SS&C Technologies is seeking a Customer Support Analyst in Kansas City, MO, to serve as the main contact for mutual fund clients, addressing operational inquiries and ensuring service performance. The role involves client relationship management, operational support, and performance analysis, within a hybrid work environment that promotes flexibility and professional development.

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Experience with contact center tools
  • Ability to analyze call center metrics

Nice-to-have

  • Collaborative relationships with clients
  • Proactive communication with clients
  • Strong troubleshooting skills

Key Requirements

  • Understanding of mutual fund operations
  • Proficiency in Microsoft Office, especially Excel and PowerPoint
  • Ability to manage multiple client needs simultaneously

Work Rights

Not specified

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