Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
Hybrid (at least 50% in-office time quarterly)
2 years saas enterprise software experience
Object oriented programming languages knowledge
Log file analysis and reading skills
Workday is seeking a Sr Associate Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. The role involves tackling technical challenges, delivering solutions to customers, and collaborating with various teams while supporting a culture of integrity, empathy, and innovation

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working through exciting problems to implement solutions.
  • Candidates will collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for time-critical business issues.
  • The position requires participation in a regional shift pattern to achieve 365-day / 24x7 coverage, offering flexible work schedules and a commitment to work-life balance.

Matching Summary

Match Score: 85

Workday is seeking a Sr Associate Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. The role involves tackling technical challenges, delivering solutions to customers, and collaborating with various teams while supporting a culture of integrity, empathy, and innovation.

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 2 years SaaS enterprise software experience
  • Object Oriented Programming languages knowledge
  • Log file analysis and reading skills
  • Basic SQL syntax for scripts and queries
  • API client experience with SoapUI or Postman

Nice-to-have

  • HCM or Talent solutions implementation experience
  • SOAP WSDL XML web service integration background
  • Health monitoring tools proficiency
  • Internal documentation building experience
  • Resilience under tight resolution timeframes

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Ability to support HCM, Talent Acquisition or Talent solutions
  • Experience with web service integrations using SOAP, WSDL, XML (advantage)
  • Previous experience performing in-depth log analysis (advantage)

Work Rights

Not specified

Tailored Resume

Cover Letter