Business Systems Analyst

American Express Global Business Travel

Gurgaon, India
3d onsite
4+ years technical application support experience
Gds systems knowledge (sabre, amadeus, travelport)
Level 2 technical support in travel industry
Amex GBT offers an inclusive culture where colleagues find inspiration in travel as a force for good

Job Summary

  • Amex GBT offers an inclusive culture where colleagues find inspiration in travel as a force for good.
  • The role involves providing Level 2 technical support for travel booking applications and managing critical incidents within defined protocols.
  • Employees enjoy flexible benefits tailored to each country, including health insurance, retirement programs, and travel perks.

Matching Summary

Amex GBT offers an inclusive culture where colleagues find inspiration in travel as a force for good.

Skills & Requirements

Must-have

  • 4+ years technical application support experience
  • GDS systems knowledge (Sabre, Amadeus, Travelport)
  • Level 2 technical support in travel industry
  • Troubleshooting XML, APIs, Web services, .NET
  • SQL queries and log analysis tools proficiency

Nice-to-have

  • Experience with AMEX GBT applications
  • ITIL or AWS certification preferred
  • Salesforce and CRM experience
  • Robotics (Compleat) experience
  • Strong written and verbal communication skills

Key Requirements

  • Bachelor's degree in Computer Science, IT, Engineering, or equivalent
  • 4+ years of technical application support experience
  • Experience in travel management company or travel technology sector
  • Global corporate organization travel operations experience

Work Rights

Not specified

Tailored Resume

Cover Letter