Operational Service And Project Manager - Americas
Johnson Matthey
Queretaro, Mexico
Hybrid
It service management framework
Infrastructure project delivery
Manage support service activities
The role has full responsibility for the delivery and quality of ‘live’ IT services at assigned locations, documented within agreed KPIs and Service Levels
Job Summary
The role has full responsibility for the delivery and quality of ‘live’ IT services at assigned locations, documented within agreed KPIs and Service Levels.
You will be responsible for the line management and development of the Support Service Analysts, acting as a point of escalation and providing guidance.
We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing.
Matching Summary
The role has full responsibility for the delivery and quality of ‘live’ IT services at assigned locations, documented within agreed KPIs and Service Levels.
Skills & Requirements
Must-have
IT Service Management Framework
Infrastructure project delivery
Manage Support Service activities
Service improvement roadmap development
Deliver services within agreed KPIs
SAP systems and modules deployment
Nice-to-have
Foster a culture of collaboration
Champion function’s values and cultures
Manage customer perceptions
Hybrid and flexible working support
Key Requirements
Bachelor’s degree or relevant professional qualification
Fluent in English and Spanish
At least 3 years’ experience in IT Service Delivery