Employee Experience It Specialist (mandarin Speaking)

Roche UK

Petaling Jaya, Malaysia
1st level it support
Troubleshooting hardware and software
Managing ticket lifecycle
Provide a seamless and positive experience for customers who contact us via multiple channels

Job Summary

  • Provide a seamless and positive experience for customers who contact us via multiple channels.
  • Support Standard Software and Non-Standard Software, Applications, and Hardware & infrastructure.
  • Contribute to building knowledge for end users by creating and maintaining end-user instructions.

Matching Summary

Provide a seamless and positive experience for customers who contact us via multiple channels.

Skills & Requirements

Must-have

  • 1st Level IT Support
  • Troubleshooting hardware and software
  • Managing ticket lifecycle
  • End-user support via multiple channels
  • Mandarin Chinese language skills

Nice-to-have

  • Customer-centric mindset
  • Encouraging self-service
  • Contributing to knowledge base
  • Personal expression and open dialogue

Key Requirements

  • 0-1 years of experience
  • University Bachelor’s degree
  • Strong English communication skills
  • Mandarin Chinese language skills

Work Rights

Not specified

Tailored Resume

Cover Letter