Agent Guest Relations - On Call

Palmsbh

Outstanding guest service
Resolving guest problems
Processing payments
Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed

Job Summary

  • Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed.
  • Utilizes empowerment when handling guest opportunities and makes critical guest related decisions.
  • We are committed to creating a work environment where the growth and well-being of our team members is the top priority.

Matching Summary

Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed.

Skills & Requirements

Must-have

  • outstanding guest service
  • resolving guest problems
  • processing payments
  • maintaining room inventory
  • handling guest opportunities
  • professional manner

Nice-to-have

  • supportive team environment
  • growth and well-being
  • empowerment in decision making

Key Requirements

  • High school or equivalent education preferred
  • Two to three years of customer service or reception experience preferred
  • At least two years of front desk experience
  • Ability to communicate effectively
  • Operate computerized front office system
  • Make decisions without supervision

Work Rights

Not specified

Tailored Resume

Cover Letter