Customer Success Manager - Paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Account management for enterprise clients
Client onboarding and training
Ongoing product support and troubleshooting
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
  • The company offers a culture rooted in integrity, empathy, and shared enthusiasm, with trust to take risks, tools to grow, and support for long-term development.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • account management for enterprise clients
  • client onboarding and training
  • ongoing product support and troubleshooting
  • strategic account management
  • drive product innovations
  • develop client relationships

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • flexible work schedule

Key Requirements

  • 4+ years customer success or account management experience
  • 4+ years supporting enterprise SaaS solutions
  • 4+ years technical understanding of complex software ecosystems
  • 4+ years educating clients on products and providing training
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter