The VIC Field Engineer Team Leader is responsible for leading a local team of field engineers across Victoria, delivering high-quality technical support in a clinical 24/7 environment
Job Summary
The VIC Field Engineer Team Leader is responsible for leading a local team of field engineers across Victoria, delivering high-quality technical support in a clinical 24/7 environment.
This role combines hands-on technical work with leadership duties, including rostering, onboarding contingent workers, and acting as the first escalation point for after-hours emergency support.
The position requires strong people skills, technical credibility, and the ability to manage urgent technical incidents with clinical awareness and urgency.
Matching Summary
The VIC Field Engineer Team Leader is responsible for leading a local team of field engineers across Victoria, delivering high-quality technical support in a clinical 24/7 environment.
Skills & Requirements
Must-have
Field engineering team leadership
On-site and remote technical support
24/7 healthcare environment support
Incident management and escalation
Technical support for desktop and network hardware
Coordination of contingent workforce
Customer-facing technical role
Nice-to-have
Mentoring and coaching junior engineers
Experience with ITSM platforms
Knowledge of ITIL-based support models
Healthcare or aged care industry experience
Cross-training and team engagement initiatives
Service improvement and innovation focus
Key Requirements
Minimum 5 years field engineering experience
Certificate IV in Information Technology or equivalent