Job Summary

• The Customer Service Professional (CSP) acts as the primary point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution.
• The CSP’s interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits, services, and to handle and resolve complaints.
• At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level.

Matching Summary

Salary

Base: $19.81 - $28.30/Hourly; Bonus/Equity: Not specified; Benefits: comprehensive benefits

Skills & Requirements

Key Requirements

• High School Diploma or Equivalent
• Associate's Degree preferred
• Call Center experience a plus
• Ability to multi task and prioritize

Work Rights