First Notification Customer Services Consultant

Lloyds Banking Group

Leeds, England, United Kingdom
Base: £26,200 - £35,789; bonus/equity: not specifi...
Hybrid (2 days in-office per week)
Empathy and decision-making skills
Strong attention to detail
Ability to handle difficult conversations
Lloyds Banking Group is seeking a First Notification Customer Services Consultant to join their General Insurance Customer Operations Team in Leeds, England. This hybrid role focuses on providing exceptional customer service during the claims process, requiring strong communication skills, empathy, and decision-making ability

Job Summary

  • This role involves supporting General Insurance Customer Operations Claims customers at first notification when something has gone wrong in their home.
  • You will have the chance to create a genuine impact on customers’ lives while working in a fulfilling environment.
  • Lloyds Banking Group offers a wide-ranging benefits package and values diversity in the workplace.

Matching Summary

Match Score: 85

Lloyds Banking Group is seeking a First Notification Customer Services Consultant to join their General Insurance Customer Operations Team in Leeds, England. This hybrid role focuses on providing exceptional customer service during the claims process, requiring strong communication skills, empathy, and decision-making ability.

Salary

Base: £26,200 - £35,789; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Empathy and decision-making skills
  • Strong attention to detail
  • Ability to handle difficult conversations

Nice-to-have

  • Proactive communication style
  • Adaptability in customer interactions
  • Desire to help customers in difficult situations

Key Requirements

  • Experience in customer service or insurance
  • Strong communication skills
  • Ability to manage customer complaints

Work Rights

Not specified

Tailored Resume

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